community-automations/customer-insights

研究與情報

PublicClaude 子代理

客戶洞察

產品團隊手上累積了數以千計的工單與評價，而它們往往都指向同樣的幾個問題。這套自動化會把那一大疊資料濃縮成一份簡短清單。

sonnet1 週ZendeskQdrantOpenAIPostgres
ClaudeClaude
ROI for
README.md

為什麼選擇此子代理

產品團隊手上累積了數以千計的工單與評價，而它們往往都指向同樣的幾個問題。這套自動化會把那一大疊資料濃縮成一份簡短清單。

它會抓取工單與評價，將它們分群為反覆出現的主題，並為每一則標註情緒傾向與涉及的功能。輸出結果是一份排序過的摘要，清楚呈現哪些問題最常出現、是否正在增加，讓路線圖的決策依據是問題數量，而非聲音最大的單一抱怨。

運作方式

    • Read

      Used at step 01 to kick off the pipeline.

    • Write

      Used at step 01 to kick off the pipeline.

    • WebFetch

      Used at step 01 to kick off the pipeline.

    • WebSearch

      Used at step 01 to kick off the pipeline.

輸出範例

json
// Sample output
// (generated when the pipeline finishes)

Cluster support tickets and reviews into ranked product themes, each tagged with sentiment, volume, and trend.

Unlock the rest

The full agent definition, install snippet, and starter task are gated for community members.

Members get the full `.md` agent file, the npm / pnpm install one-liners, a starter prompt that we've tuned against real runs, and the open-source repo when this automation ships there. One email, magic link, done.