community-automations/csat-summarizer

銷售與 CRM

PublicClaude 子代理

客戶滿意度摘要工具

低滿意度分數告訴你出了問題，卻沒說是哪裡。逐條讀完所有負面問卷回饋來找出規律，是沒人騰得出時間做的事，於是同樣的抱怨每季都重演。

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ClaudeClaude
ROI for
README.md

為什麼選擇此子代理

低滿意度分數告訴你出了問題，卻沒說是哪裡。逐條讀完所有負面問卷回饋來找出規律，是沒人騰得出時間做的事，於是同樣的抱怨每季都重演。

這支代理會彙整本週所有不滿意的工單，按根本原因分群歸類，並依出現頻率排序。客服主管會收到一份摘要，列出前三大問題並附上真實客戶原話，新出現的問題也會被特別標記。你解決的是病因，而不是反覆為症狀道歉。

運作方式

    • Read

      Used at step 01 to kick off the pipeline.

    • Write

      Used at step 01 to kick off the pipeline.

    • WebFetch

      Used at step 01 to kick off the pipeline.

    • WebSearch

      Used at step 01 to kick off the pipeline.

輸出範例

json
// Sample output
// (generated when the pipeline finishes)

Given the week's low-CSAT tickets, return clusters by root cause with counts, example quotes, and a flag for anything new this week.

Unlock the rest

The full agent definition, install snippet, and starter task are gated for community members.

Members get the full `.md` agent file, the npm / pnpm install one-liners, a starter prompt that we've tuned against real runs, and the open-source repo when this automation ships there. One email, magic link, done.