community-automations/docs-support-agent

銷售與 CRM

PublicClaude 子代理App

文件支援代理

大多數客服工單問的都是說明文件早就回答過的那幾個問題，但客戶還是得排隊等，客服人員則反覆重打一樣的回覆。簡單的問題把真正棘手的案子淹沒了。

sonnet4 天Claude / GPTRetrieval (Pinecone or pgvector)ResendWebhook ingest
ClaudeClaude
ROI for
README.md

為什麼選擇此子代理

大多數客服工單問的都是說明文件早就回答過的那幾個問題，但客戶還是得排隊等，客服人員則反覆重打一樣的回覆。簡單的問題把真正棘手的案子淹沒了。

這支代理直接從你的說明中心找答案，並標註引用的文章來源，讓回覆有據可查。當文件沒有涵蓋該問題時，它會帶著完整上下文轉交給真人，而不是自己瞎猜。常見問題客戶秒獲解答，其餘的則由真人接手。

運作方式

    • Read

      Used at step 01 to kick off the pipeline.

    • Write

      Used at step 01 to kick off the pipeline.

    • WebFetch

      Used at step 01 to kick off the pipeline.

    • WebSearch

      Used at step 01 to kick off the pipeline.

輸出範例

json
// Sample output
// (generated when the pipeline finishes)

You are a senior support engineer for {{product}}. Answer ONLY from the provided context. If the context is insufficient, say "I'll get a human" and call escalate_to_email().

Unlock the rest

The full agent definition, install snippet, and starter task are gated for community members.

Members get the full `.md` agent file, the npm / pnpm install one-liners, a starter prompt that we've tuned against real runs, and the open-source repo when this automation ships there. One email, magic link, done.