這個 AI 代理會讀取已解決的工單,找出客服人員反覆手打的回答,直接產出可用的巨集草稿交給主管審核。每則巨集都附帶建議的觸發條件和標題,所以新增與否只是一個決定,而不是又一項寫作任務。巨集庫終於反映團隊實際在說什麼,重複打字的狀況也隨之消失。
運作方式
Used at step 01 to kick off the pipeline.
Write
Used at step 01 to kick off the pipeline.
WebFetch
Used at step 01 to kick off the pipeline.
WebSearch
Used at step 01 to kick off the pipeline.
歸納內容相近的回覆,並識別觸發這些回覆的常見問題。
pending
為每個常見回覆草擬可重複使用的模板,並建議觸發條件與標題。
pending
將提案的模板送交主管審核,確認後再導入客服系統。
pending
輸出範例
json
// Sample output
// (generated when the pipeline finishes)
From resolved tickets, cluster repeated agent replies and return draft macros with a title, trigger condition, and the canonical answer text.
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