community-automations/docs-support-agent

Sales & CRM

PublicClaude subagentApp

Docs Support Agent

Most support tickets ask the same handful of questions that the docs already answer, but customers wait in a queue anyway while agents retype the same replies. The easy ones drown out the hard ones.

sonnet4 daysClaude / GPTRetrieval (Pinecone or pgvector)ResendWebhook ingest
ClaudeClaude
ROI for
README.md

Why this subagent

Most support tickets ask the same handful of questions that the docs already answer, but customers wait in a queue anyway while agents retype the same replies. The easy ones drown out the hard ones.

This agent answers from your actual help center, citing the article it pulled from so the reply is grounded and checkable. When the docs do not cover the question, it hands off to a human with the full context instead of guessing. Customers get fast answers on the common stuff and a real person on the rest.

How it runs

    • Read

      Used at step 01 to kick off the pipeline.

    • Write

      Used at step 01 to kick off the pipeline.

    • WebFetch

      Used at step 01 to kick off the pipeline.

    • WebSearch

      Used at step 01 to kick off the pipeline.

Sample output

json
// Sample output
// (generated when the pipeline finishes)

You are a senior support engineer for {{product}}. Answer ONLY from the provided context. If the context is insufficient, say "I'll get a human" and call escalate_to_email().

Unlock the rest

The full agent definition, install snippet, and starter task are gated for community members.

Members get the full `.md` agent file, the npm / pnpm install one-liners, a starter prompt that we've tuned against real runs, and the open-source repo when this automation ships there. One email, magic link, done.