Instant answers, 24/7
Customers get accurate replies any hour, grounded in your help centre, policies, and order data.
AI Customer Service
AI Customer Service
RELAY builds AI support agents on your help center, policies, and order data. They answer instantly on every channel, resolve the repetitive majority of your ticket volume, and hand the hard ones to your team with full context attached. CSAT stays; the backlog goes.
Where RELAY already runs
Support surfaces we designed, shipped, and operate in production
01
Voice support platform
Phone agents with live transcription, interruption handling, and per-call analytics.
02
AI chat assistant
Customer-facing chat with grounded answers and cost tracking per conversation.
03
Patient support app
Booking, records, and treatment questions answered in-app instead of at the front desk.
04
Knowledge pipeline
Source ingestion and health monitoring that keeps agent answers current.
05
Helpdesk handoff
Escalation into Zendesk, Intercom, and CRM queues with full transcripts attached.
70%+Tier-one volume resolved end to end
<5sFirst response, any hour
10Languages on day one
How RELAY resolves
From incoming message to closed conversation
Four stages sit behind every ticket the agent touches. Click through them; each one is shown on the real artifact it produces, not a diagram.
Human-only queue
First reply in hours
With RELAY
First reply in seconds
Incoming
Every channel lands in one queue
Email, live chat, and voice calls arrive in a single stream. RELAY reads each one, detects the language, classifies the intent, and pulls the customer's order and account context before it writes a word.
Unified queue
Unified queue
emailchatvoice
Email, live chat, and voice calls arrive in a single stream. RELAY reads each one, detects the language, classifies the intent, and pulls the customer's order and account context before it writes a word.
One agent, every channel
Support automation across email, chat, and voice
Most AI helpdesk tools stop at a chat widget. RELAY covers the inbox and the phone line too, with the same knowledge base and the same guardrails behind every channel.
Email agent
Reads the whole thread, drafts in your tone, resolves or routes. Ticket deflection on tier-one volume without canned replies.
Live chat agent
Instant answers on your site and in-app, with account context. Picks up where the docs leave off and hands off when it should.
Voice agent
Answers the phone in natural speech, handles interruptions, books, reschedules, and confirms. Transfers warm, never cold.
Knowledge-grounded answers
Every reply is retrieved from your help center, policies, and product data, with citations. No source means no answer and no hallucination.
Escalation and human handoff
Confidence thresholds, sentiment triggers, and explicit asks all route to your team with the transcript and a summary attached.
Multilingual by default
Detects the customer's language and answers in it, across all channels. One knowledge base serves every market you sell in.
What you can automate
What's possible
Support that answers instantly on every channel, clears the repetitive majority of tickets, and hands the hard ones to your team with full context.
Email and chat, handled
The common, repetitive questions are resolved automatically, so your queue stops piling up overnight.
Voice that picks up
A phone agent that answers, understands, and resolves or routes the call; no hold music, no missed callers.
Smart handoff to humans
When a case needs a person it arrives with the full history attached, so nobody starts from scratch.
Every channel, one brain
Email, chat, WhatsApp, and voice all draw on the same knowledge, so answers stay consistent everywhere.
It learns from your data
Connected to your orders and accounts, it can check a status or a policy and answer for real, not just deflect.
What AI customer service costs
Three packages, priced for your market
No seat math, no per-resolution surprises during the build. Pick the package that matches your queue; prices adjust to your market automatically, the same way the site picks your language. Entry agents start around $2,000.
Entry
One channel, deflecting tickets in weeks.
from
$2,000
What's included
- One channel: email, chat, or voice
- Grounded on your help center and policies
- Escalation into your existing inbox
- Resolution and CSAT dashboard
- Live on your domain and brand
Growth
Most popularEmail, chat, and voice on one knowledge base.
from
$8,500
What's included
- All three channels: email, chat, voice
- Zendesk, Intercom, or CRM handoff
- Actions: refunds, bookings, order status
- Multilingual answers at launch
- Two weeks of tuning after go-live
Enterprise
A dedicated support stack with an SLA.
Talk to us
What's included
- Dedicated agents per brand or region
- SLA on uptime and answer quality
- Deep CRM and back-office integration
- Security review and data residency
- Quarterly knowledge and model audits
Prices follow your market automatically and are indicative. Final pricing is fixed scope after a short call, built from country-blended rates.
Book a support auditStraight answers
What buyers ask before automating support
Accuracy, escalation, channels, privacy, and proof. The questions every support lead asks us, answered without a sales call.
Every answer is retrieved from your help center, policies, and product data, and the agent cites its source in the reply. If retrieval finds nothing that covers the question, the agent does not improvise; it says so and escalates to a person. We test with adversarial questions before launch.
It hands off. Low confidence, negative sentiment, a policy edge case, or the customer simply asking for a human all trigger escalation. Your team receives the full transcript, a short summary, and the customer record inside Zendesk, Intercom, or your CRM, so nobody repeats themselves.
Email, live chat, and voice, individually or together. The same knowledge base and guardrails sit behind every channel, so the answer is identical whether the question arrives in the inbox, the chat widget, or on the phone. Most teams start with one channel and add the rest.
Yes. RELAY agents sit on top of your existing helpdesk and CRM rather than replacing them. Resolved conversations are logged, escalations become tickets with transcripts attached, and customer records stay in sync. We have shipped integrations with Zendesk, Intercom, HubSpot, Salesforce, and custom back offices.
Yes, from day one. The agent detects the customer's language and answers in it, across email, chat, and voice, from a single knowledge base. Ten or more languages at launch is normal, which often replaces an entire outsourced night shift for teams selling across Europe and beyond.
Your data stays yours. Conversations and knowledge bases are isolated per client, never used to train shared models, and can be hosted in your region for GDPR. Personal data is masked before it reaches the model, and we sign a DPA as standard; enterprise deployments add a security review.
A conversation counts as resolved only when the issue is closed without human help and the customer does not reopen it within a set window. Cost per resolution is the full running cost divided by those resolutions. Both numbers live on a dashboard you can open any day.
An entry agent on one channel typically goes live in two to four weeks: one week to ground it on your help center and policies, one to test it against real historical tickets, then a supervised launch. Omnichannel rollouts with actions and CRM integration usually take six to eight.
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